Triangle Trip

How to redeem SPG Free Weekend Nights?

by Big A on May.20, 2009, under Hotels, Vacation



Following my previous post in regards to SPG Free Weekend Night promotion status, I emailed SPG to reconfirm my phone conversation. For the record, Starwood’s customer service center is truly world class. You are almost guaranteed to get an email response from a native English writer in 12 hours or less. Below is SPG’s standard response:

“I would like to inform you that you will not be able to see your free weekend online.┬áTo redeem a Free Weekend Night Award, Preferred Guest members in the U.S. or Canada should call 866-539-0059. Elite members should call their dedicated Gold or Platinum Members residing outside the U.S. and Canada should contact the Starwood Preferred Guest Customer Contact Center for your region. Advanced reservations are required and all members please mention Award ID 9FWFN when you call to book your reservation.”

In summary, here are our findings:

  • The entire SPG Free Weekend Night promotion is done offline.
  • You will have to keep track of your own stays to make sure you get free weekend night credit.
  • You will have to ring customer service directly to make each booking.

SPG could have saved a lot of money and hassle (dealing with customer calls and emails) had they listed the above bulletpoints on their FAQ site.

 
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2 comments for this entry:
  1. Free SPG Weekend Night Redemption Experience - Triangle Trip

    [...] Hotels I was recently redeemed my free SPG weekend nights (here’s the link to Big A’s post on how to redeem your free SPG weekend nights) and want to let everyone know that the process was extremely smooth even thought I encountered a [...]

  2. SPG offers a free weekend night after every three stays - Triangle Trip

    [...] Similar to the SPG 2009 Free Weekend Nights offer (see last year’s post as FYI), SPG is bringing back free weekend nights in 2010. Simply stay three (3) times at a Starwood property between May 1, 2010 to July 31, 2010 and you’ll earn a free weekend night. You must redeem your free SPG weekend nights by December 19, 2010. This year’s redemption process should be very similar to the 2009 SPG free weekend night redemption process. [...]

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