Triangle Trip

How to check on the status of the Starwood (SPG) Free Weekend Offer

by Big A on May.15, 2009, under Hotels, Vacation



I signed up for the Starwood’s (SGP) free weekend night promotion (here’s a link to Captain G’s original post) and had two stays at two SPG properties.  According to the Free Weekend Promotion FAQ, you are supposed to get your Free Weekend Night credit after 3 to 5 days. My last stay at the SPG hotel was May 5, 2009 — more than a week ago.

I have been checking online at spg.com and waited for an email notification of the free weekend night (SPG is normally very good at emails).  After a few more days, I saw nothing so I gave Starwood a call.  The representative informed me I did indeed have a free weekend night, but I can’t see it online. The representative also told me SPG does not plan on sending out notifications.  I have learned the following:

1.  You have to call and find out how many nights you have earned - no status will be provided online

2.  You also have to call to redeem your free weekend night rewards.  When you call to redeem your free weekend nights, you should mention Award ID: 9FWFN to the agent in case he/she is not aware of your award status.

Normally I would find this a bit annoying, but Starwood representatives have been courteous and helpful most of the time.

 
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2 comments for this entry:
  1. How to redeem SPG Free Weekend Nights? - Triangle Trip

    [...] Big A on May.20, 2009, under Hotels, Vacation Following my previous post in regards SPG Free Weekend Night promotion status, I emailed SPG to reconfirm my phone [...]

  2. Finally, Email notification from regarding SPG Free Weekend Nights status - Triangle Trip

    [...] Big A on Jun.30, 2009, under Hotels Following up on previous post regarding how to check status, SPG has responded with email [...]

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