I signed up for the Starwood’s (SGP) free weekend night promotion (here’s a link to Captain G’s original post) and had two stays at two SPG properties. According to the Free Weekend Promotion FAQ, you are supposed to get your Free Weekend Night credit after 3 to 5 days. My last stay at the SPG hotel was May 5, 2009 — more than a week ago.
I have been checking online at spg.com and waited for an email notification of the free weekend night (SPG is normally very good at emails). After a few more days, I saw nothing so I gave Starwood a call. The representative informed me I did indeed have a free weekend night, but I can’t see it online. The representative also told me SPG does not plan on sending out notifications. I have learned the following:
1. You have to call and find out how many nights you have earned - no status will be provided online
2. You also have to call to redeem your free weekend night rewards. When you call to redeem your free weekend nights, you should mention Award ID: 9FWFN to the agent in case he/she is not aware of your award status.
Normally I would find this a bit annoying, but Starwood representatives have been courteous and helpful most of the time.