Triangle Trip

Tag: best customer service

How to redeem SPG Free Weekend Nights?

by on May.20, 2009, under Hotels, Vacation

Following my previous post in regards to SPG Free Weekend Night promotion status, I emailed SPG to reconfirm my phone conversation. For the record, Starwood’s customer service center is truly world class. You are almost guaranteed to get an email response from a native English writer in 12 hours or less. Below is SPG’s standard response:

“I would like to inform you that you will not be able to see your free weekend online.┬áTo redeem a Free Weekend Night Award, Preferred Guest members in the U.S. or Canada should call 866-539-0059. Elite members should call their dedicated Gold or Platinum Members residing outside the U.S. and Canada should contact the Starwood Preferred Guest Customer Contact Center for your region. Advanced reservations are required and all members please mention Award ID 9FWFN when you call to book your reservation.”

In summary, here are our findings:

  • The entire SPG Free Weekend Night promotion is done offline.
  • You will have to keep track of your own stays to make sure you get free weekend night credit.
  • You will have to ring customer service directly to make each booking.

SPG could have saved a lot of money and hassle (dealing with customer calls and emails) had they listed the above bulletpoints on their FAQ site.

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