I was recently redeemed my free SPG weekend nights (here’s the link to Big A’s post on how to redeem your free SPG weekend nights) and want to let everyone know that the process was extremely smooth even thought I encountered a few hiccups along the way. Here’s my experience:
I rang Starwood’s customer service line to redeem my free weekend nights plus a five-night point redemption reservation, but found out that I was not properly enrolled. The customer service representative knew I was in a hurry and split my reservation into two reservations: one for the free SPG weekend nights redemption and another for my SPG points redemption. The customer service representative also reassured me that he would make sure my free SPG weekend nights enrollment would be retroactive.
At the Sheraton front desk of my destination, I was greeted with a pleasant surprise:
1. My SPG free weekend nights were made retroactive
2. The Sheraton hotel (Category 6) I booked allowed me to redeem 4 nights using my SPG points, and gave me the 5th night for free
3. I also got my Platinum choice award (I opted for the 500 bonus points of course)
In summary, Starwood’s worldclass service should be held as the standard for the travel industry. The US airline industry should look to Starwood for some guidance.
This is why hotel points are much better than airline miles — here’s a link to my previous post.