United is trying to win back more and more customers like us… I just got an email from United telling me that they will be removing the last minute (”close-in”) award processing fees effective July 30, 2009. The award travel processing fees were $100 if you booked an award ticket within seven days of departure, and $75 for 7 to 21 days prior to departure.
Here’s the link to the official press release: United Puts the Easy Back Into Using Frequent Flyer Miles, Eliminates Fee
This is United’s attempt to get its customers to use up their miles and so United can clear its balance sheet of people holding onto airline miles. We should take advantage of this opportunity and burn up some miles. This new policy does not eliminate the co-pay for upgrade (see previous post). Delta need to follow suit as they are notorious with award booking fees.