Triangle Trip

I have not flown United since retaining Premiere Executive status (thanks to United’s 2009 Triple EQM offer), and now I know why. I was recently on a United flight from America’s worst airport (IAD) to JFK. I got to the airport a few hours early and wanted to go standby for an earlier flight. After checking in at the kiosk, I tried to get on the standby list via “get on an earlier flight option” from the kiosk. The kiosk requested I swipe my credit card and notified me that I would have to pay $50.00 if my standby was confirmed. As an United Premiere Executive for many years, I stood there staring at the screen in disbelief.

After getting through Dulles’s horrible security checkpoint and train, I finally got to the United Customer Service desk. When I inquired about standing by for an earlier flight, I was told that it would cost me $50 if I get on to the flight. When I told the United Customer Services agent that I was never informed of this new policy, she informed me that it was put in place February of 2010. The United Customer Services agent was also shocked that she had to ask for my credit card when she noticed that I was a United Premiere Executive.

Still in disbelief, I rang United Customer Services’ number and was connected to their Indian call center. The offshore United Customer Services agent told me United began charging $50 for taking an earlier flight and the only way around it is if you’d a full fare ticket - not even Premiere Executive members are spared of the fee. I dug through United.com and found this article (link for your reference). I believe Premiere Executive 1K and Global Services members can get the standby fees waived.

I now know why I have stopped giving United my business as being a loyal customer doesn’t pay. United’s learned from USAir by charging their customers for standby when their planes are empty (perhaps charging for water on a flight is next - see previous post about USAir). United’s latest customer gouging approach makes Delta’s poor customer service and trying to squeeze every penny from you at JFK seem harmless. Now I understand why I have been flying Delta more and more, especially when they offer “confirmed” standby within 4 hours of the flight. Yes!  If you’ve Delta Medallion status, they’ll give you a seat on the flight 4 hours in advance or within 4 hours of the next flight if you’ve missed your earlier flight. No wonder I wrote this previous article (Delta’s Medallion Program puts them above other airlines).

Don’t be afraid to ask for the services that you’d normally have to earn or pay for at the hotel. Below are the things that you should ask for and would most likely get:

1.  Ask for an upgraded room or simply a better room (like closer to the elevator or away from the ice machine, etc.). There’s no reason why your request wouldn’t be met.

2.  Ask for a discounted or client rate by letting the staff know that you’ll be there for an extended period of time for a client. This works especially well if you are in a group (i.e., traveling with team members)!

3.  Ask the hotel staff to book your future reservations so you don’t have to call or reserve online every week (don’t worry, you have up to the previous day of arrival or 6pm on the date of arrival to cancel for each reservation).

4.  If the hotel charges for Internet, ask for the service to be complementary or get the hotel manager to get your hotel status to a level where it is free (see previous post). You may not get platinum status day one but it will help in the long run.

5. If you do not have hotel status, ask the manager to make it happen. We have gotten entry level silver and gold status at Hilton and SPG (Four Points, Sheraton, etc.) when we were rookies. Hotels still honor loyalty unlike airlines.

The Coach ft. Captain G

One of the most efficient and economical ways to get to LaGuardia Airport (LGA) from below 57th street Manhattan is via MTA’s R, N or Q train. Total cost for a one way trip will be less than US$3.00, which includes a transfer from the train to the bus. If you’re in NYC for a few days, consider reading my article on how to maximize the value of the unlimited MTA Metrocard.

The R, N and Q trains run north-south along Broadway and through the center of Manhattan island to Queens. Once you get to Queens, hop on the M60 bus for about 20 minutes max and you’ll be at a LGA terminal.

Here are the step by step directions to get to LaGuardia Airport LGA from Manhattan.

1a. Get on the Q when you are at an interchange station because the Q runs express vs the N and R.

2. Get off the N or Q train when you’re at Astoria Boulevard - which is 6 stops after you have arrived to Queens (you’ll know when the train moves onto elevated tracks).

3. Exit Astoria Boulevard station and stay on your right hand side. Look for signs that read M60 bus and display an airplane.

5. The M60 bus will be coming off the bridge from Manhattan. Jump on the M60 and it will take you straight to all the LGA terminals.

You can pick up the same bus from LGA if you’re arriving into NYC. However, there are no vending machines in LGA for you to get a Metrocard. You’ll need to have US$2.25 in change, or you’re out of luck. For NYC visitors, you may want to check out my NYC Visitor’s Guide.

For your convenience, here are links on how to get from Manhattan to Newark (How to get to NYC from Newark) and JFK (How to take NYC public transportation to/from JFK).