Triangle Trip

United will not charge a change fee if it changed its schedule

by Big A on Dec.05, 2014, under Airlines



I had booked my flight far in advance from SFO to Paris for the Paris Marathon.  There was only one option for a 30K nonstop saver award which was on a Tuesday.  Recently, I received an email from United about a schedule change due to the removal of the nonstop flight on Tuesday.  I was booked for SFO to EWR, than EWR to CDG with a 1 hour connection.

Not wanting to have a connection, I called up United’s customer service to see what they could do.   I also looked up award tickets, and saw the nonstop flight on Tuesday was indeed gone on but they had one on Wednesday and Thursday for 60K miles. No more saver awards.  The agent quickly saw this flight on Wednesday and asked if I wanted to do that instead.  I agreed, but she had to get permission to change a revenue seat into an award seat.

A schedule change on your award ticket might look like bad luck but in reality in can be a blessing in disguise.  This was easy as pie, it took longer to give the representative my confirmation number than changing the flight with no fees and no fuss.

 
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