Triangle Trip

Delta JFK to LAX/SFO/LHR flights moved to Terminal 2

by Captain G on Dec.22, 2009, under Airlines



JFK Airport is a pretty confusing airport. Delta Airlines used to operate out of two JFK terminals: Terminal 2 and 3. With JFK Terminal 2 connected to Terminal 3 via a bridge, you always check in at Terminal 2 (see previous post for best practice). Back in February 2009, Delta started operating out of Terminal 4 for all of its JFK to LAX flights. Delta did not properly communicate the change with its customers nor did they coordinate with the Port Authority of NY & NJ to put up the proper signage (see previous post for more info).

Some time between the summer and now (I have not flown Delta from JFK to LAX since June), Delta decided to move its JFK to LAX flights from Terminal 4 to Terminal 2. Since JFK terminals repeat its gate numbers, it is very hard to identify which terminal your flight departs from when Delta operates across three terminals. Calling Delta’s customer service is no help as they are lack local knowledge. After searching through many web pages on Delta’s own website, I finally found a map explaining the gate changes to me. For my readers’ convenience, I have attached the map below.

Here are my suggestions to Delta’s team and feel free to contact us for more advice:

1.  Update Delta.com to show JFK Terminal and Gate information

2.  Tell all your JFK customers about the gate changes. I am sure Delta’s customer relationship management system has all the information.

 
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2 comments for this entry:
  1. Vini

    Very helpful info! Just one thing tho i flew JFK-LAX-SYD back in July 2009 and i remember it did clearly say on the the terminal signs as you approach JFK under Terminal 4 is said Delta (Los Angeles, London and something else I can´t remember)

  2. url link blast service shorten

    You really make it seem so easy together with your presentation however I to find this matter to be actually one thing which I think I would by no means understand. It seems too complicated and extremely vast for me. I’m looking ahead to your subsequent put up, I’ll try to get the cling of it!

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