Triangle Trip

Tag: hotel points

Five “must have” hotel benefits with your extended stay

by coach on Aug.12, 2010, under Business Travel, Hotels

Furthering Captain G’s previous post on hotel reservation best practices, we would like to add five things you should do when you’re staying at a hotel for an extended period. If you’re planning to stay at a hotel property for an extended period of time, say for the next two to three months, let the hotel know that you’re going to make the hotel your home away from home. Establishing a relationship with the hotel check in staff and manager can earn you perks. We have received complementary breakfast coupons, happy hour drink coupons and free parking in the past.

Don’t be afraid to ask for the services that you’d normally have to earn or pay for at the hotel. Below are the things that you should ask for and would most likely get:

1.  Ask for an upgraded room or simply a better room (like closer to the elevator or away from the ice machine, etc.). There’s no reason why your request wouldn’t be met.

2.  Ask for a discounted or client rate by letting the staff know that you’ll be there for an extended period of time for a client. This works especially well if you are in a group (i.e., traveling with team members)!

3.  Ask the hotel staff to book your future reservations so you don’t have to call or reserve online every week (don’t worry, you have up to the previous day of arrival or 6pm on the date of arrival to cancel for each reservation).

4.  If the hotel charges for Internet, ask for the service to be complementary or get the hotel manager to get your hotel status to a level where it is free (see previous post). You may not get platinum status day one but it will help in the long run.

5. If you do not have hotel status, ask the manager to make it happen. We have gotten entry level silver and gold status at Hilton and SPG (Four Points, Sheraton, etc.) when we were rookies. Hotels still honor loyalty unlike airlines.

The Coach ft. Captain G

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SPG finally posted Rollover Nights from 2009!

by coach on Feb.05, 2010, under Hotels

SPG has finally followed Delta’s lead (see Captain G’s previous post) and posted last year’s rollover nights to this year (2010). As you can see that I am a super loyal SPG member. I have already re-qualified for Starwood Platinum for 2011.

Looks like SPG was kind enough to also roll over hotel stays from 2009 to 2010; in addition to just hotel nights. Rollover stays is a hidden benefit which was not originally advertised.

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Planet Hollywood, Las Vegas - SPG No More

by Terminal D on Jan.25, 2010, under Hotels, Vacation

A heads up to anyone with rewards reservations at Planet Hollywood in Las Vegas, as of last week they are no longer part of the Starwood (SPG) brand and will refuse you at reception.  No word yet on whether SPG is providing compensation to those with reservations, but it doesn’t look good.

“The Planet Hollywood Hotel & Casino, A Sheraton Resort will be leaving the Starwood system on January 15, 2010. Reservations for dates on or after January 15, 2010, will not be eligible for Starwood Preferred Guest membership benefits, award redemption or accrual.”  - SPG

Perhaps it’s the right time for SPG to step it up and broker a deal with the Bellagio!

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